0800 Customer Service System Satisfaction Overview
| Year | 2023 | 2024 |
|---|---|---|
| Average Satisfaction | 98.00 | 97.40 |
After-sales Service Case Processing
| Period | 2023 | 2024 |
|---|---|---|
| Number of After-sales Service Cases | 1,191 | 874 |
| Average Processing Time for After-sales Service Cases | 0.92 | 0.89 |
Ruentex Development established an information security team in 2022, regularly reviewing the frequency and sources of external information attacks, assessing whether information system security needs upgrading, and managing information security policies across three major areas:
- Policy and Regulations: The company establishes internal information security regulations to govern the security behavior of employees. These policies are reviewed annually to ensure compliance with regulations and alignment with operational changes, and adjustments are made as needed.
- Hardware Infrastructure: To prevent external cybersecurity threats, the company has implemented a multi-layered network architecture and various security measures to enhance the overall safety of its information environment
- Personnel Training: Information security training courses are provided annually. All employees are required to complete these courses at least once a year. For those unable to attend in-person training due to work commitments, online courses are available to enhance internal personnel’s knowledge and professional skills in information security. If employees fail to complete the annual information security training through either the in-person or online courses mentioned above, the Information Department and the Management Department will monitor and track their progress. This will be included as an evaluation item in their annual performance review.
Information Security Incident Reporting Procedure
Confidential Information Protection
To provide a comprehensive personal data protection mechanism and safeguard customer rights, Ruentex Development has established a Personal Data Protection Committee under the General Manager’s Office. This committee is managed by department heads responsible for overseeing personal data-related matters, with a Personal Information Management System (PIMS) in place to ensure the security of customer privacy. On our official website, we provide a personal data disclosure statement, through which we ensure that customer personal data is securely stored in our data storage system, complying with the requirements of the relevant authorities. We have also implemented protective measures to prevent unauthorized access. Ruentex Development’s Information Security Team strictly adheres to the Personal Data Protection Act and relevant regulations, carefully managing the collection, processing, and use of personal data. We are committed to ensuring the safety of personal data files to comply with legal requirements. Through the prevention of external threats, internal management errors, and improper use, we are dedicated to preventing personal data from being stolen, altered, destroyed, lost, leaked, or involved in any illegal activities. We will never arbitrarily transmit, sell, exchange, or disclose customer personal data to other organizations or individuals in any form. We will never arbitrarily transfer, sell, exchange or otherwise disclose customers’ personal data to other groups or individuals in a disguised form. If there is a business need to entrust a third party to provide services (such as outsourcing sales of a project to a marketing company), Ruentex Development strictly requires them to adhere to confidentiality obligations. They are required to sign an outsourced confidentiality agreement in accordance with company regulations, and the outsourced company must conduct self-assessments and provide relevant supporting documents to ensure compliance with the company’s personal data protection policies. Necessary follow-up checks are also conducted to ensure compliance.
Customer personal data is only shared with third parties upon obtaining the customer’s lawful consent or when required by judicial authorities or other regulatory agencies through formal and legal procedures. For instance, if an auditor needs to review customer contracts or access customer information during an audit, they must submit a formal request. When selling properties, we also ensure customers sign a consent form for the use of personal data, and outsourced sales companies are required to sign agreements to comply with personal data protection regulations. In
For personal data protection advocacy, Ruentex Development has established an Education and Training Advocacy Group responsible for employee training and awareness of personal data protection. This group identifies the applicable laws and contractual requirements and maintains an “Overview of Personal Data Protection Laws and Regulations.” The group is also responsible for drafting training and advocacy plans related to personal data management.
In 2024, following the information security management process, there were no incidents of customer privacy violations or loss of customer data.